Senior Manager – Systems, Software & Automation, Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and manage the operations of the Global Technical Support team for the SSA product line.

• Create strategies and tactics focused on enhancing customer satisfaction.

• Enhance product quality and performance while increasing customer satisfaction levels.

• Propel the development of new products and support related activities.

• Stay informed about QS compliance and the latest regulatory standards.

• Ensure all departmental activities adhere to company policies and procedures.

• Formulate, lead, and implement plans for complex projects.

• Assume a leadership position in the deployment of innovative techniques and initiatives.

⛳️ Requirements

• Possess a Bachelor’s or Master's degree in engineering, science, relevant medical systems design, or another technical domain.

• A minimum of 4 years of experience in a managerial role.

• Recognized expert in diagnostic systems with strong business insight.

• Extensive experience in a managerial position within an FDA-regulated sector.

• Exceptional written and verbal communication skills in English.

• Advanced DBS background or significant knowledge and experience in Six Sigma, Data Analysis, and Problem Solving.

• Profound experience with Power BI or comparable business intelligence tools.

• Willingness to travel internationally and domestically for approximately 20-30 days annually.

🏝️ Benefits

• Flexible remote working options available.

• Opportunities for professional growth and development.