Senior Manager, Success Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the strategy, tools, processes, and results-oriented objectives.

• Act as the primary Commercial Operations contact for Partnerships.

• Drive execution across Success, Partnerships, Product, Data Science, and Finance departments.

• Manage the supply health model, dashboard, and related levers.

• Oversee headcount and capacity forecasting, business reviews, and executive summaries.

• Establish the test-and-learn strategy for fulfillment methods.

• Guide and develop a high-performing team of managers and senior individual contributors.

⛳️ Requirements

• Minimum of 7 years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or comparable roles.

• Proven experience in managing senior individual contributors.

• Familiarity with a two-sided marketplace, gig economy platform, or a rapidly evolving consumer/SMB environment.

• Demonstrated ability to implement a new operational process under tight deadlines.

• Strong quantitative skills: proficient with coverage ratios and propensity or probability-based models.

• Practical experience in launching an AI-enabled workflow or automation within an operational setting.

• Excellent executive presence and capability in data-driven decision-making.

• Skilled at converting vague marketplace-level challenges into cross-team strategies.

🏝️ Benefits

• Thumbtack values diversity.

• Equal opportunity employer.

• Reasonable accommodations available for individuals with disabilities.