Senior Manager, Strategy & Operations

📋 Description

• Define and drive the strategy for post-purchase operations, collaborating closely with Product, Engineering, and Operations to provide scalable, high-quality experiences for Whatnot’s users in Australia.

• Convert insights derived from operational data and user engagements into priorities, roadmaps, and initiatives that enhance quality, speed, and scalability.

• Collaborate with the Global Commerce team to implement enhancements that elevate the overall user experience, taking full ownership of the execution from start to finish.

• Lead intricate, cross-functional initiatives from problem identification through to execution, ensuring alignment, accountability, and measurable results.

• Create and implement scalable processes, systems, and operating models that cater to Whatnot’s growth and the evolving needs of users.

• Act as a strategic thought partner and representative for Australia to senior leadership, providing data-driven recommendations and trade-offs to aid decision-making.

• Continuously evaluate operational performance, pinpointing opportunities to boost efficiency, resilience, and user experience.

⛳️ Requirements

• 8 - 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations).

• Proven track record of developing and executing strategies that foster scalable, high-quality operations in ambiguous and fast-paced environments.

• Strong analytical acumen, with the ability to synthesize both quantitative and qualitative insights into clear recommendations and decisions.

• Demonstrated success in leading large, cross-functional initiatives from concept through to execution.

• Capability to identify operational inefficiencies and design scalable processes, systems, and operating models that support long-term growth.

• Exceptional communication and stakeholder management skills, with the capability to influence across Product, Engineering, Operations, and senior leadership.

• Proficient in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is advantageous.

• A comprehensive understanding of the nuances within the Australian market.

🏝️ Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break).

• Health Insurance options including Medical, Dental, Vision.

• Work From Home Support.

• Home office setup allowance.

• Monthly allowance for cell phone and internet.

• Care benefits.

• Monthly allowance for wellness.

• Annual allowance towards Childcare.

• Lifetime benefit for family planning, such as adoption or fertility expenses.

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.

• Monthly allowance to dogfood the app.

• Parental Leave.

• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.