Senior Manager, Strategic Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, lead, and cultivate a high-achieving team of Customer Success Managers (CSMs).

• Collaborate closely with the Go-To-Market (GTM) ecosystem and other Customer Success teams to develop impactful Customer Success initiatives.

• Equip the team to recognize and respond promptly to leading indicators.

• Organize efforts around essential performance metrics, including Net Dollar Retention (NDR) and expansion.

• Act as the primary advocate for strategic and high-impact clients.

⛳️ Requirements

• A minimum of 12 years of experience in a customer-facing capacity.

• At least 3 years in a leadership or team lead role within customer success, account management, or a related field.

• Proven experience managing the renewal process and being responsible for a retention quota.

• Excellent discovery, qualification, and sales abilities.

• Training in methodologies such as Command of the Message, MEDDIC, or similar is preferred.

• Demonstrated experience using data to inform decisions regarding talent, team effectiveness, and customer programs.

• Familiarity with technical products, preferably in the DevOps sector.

• Strong project management capabilities.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Health, vision, and dental insurance.

• Mental health benefits.