
Senior Manager, Strategic Customer Success
Posted 2 days ago

Posted 2 days ago
This is a fully remote position, open to applicants in United States.
• Recruit, lead, and cultivate a high-achieving team of Customer Success Managers (CSMs).
• Collaborate closely with the Go-To-Market (GTM) ecosystem and other Customer Success teams to develop impactful Customer Success initiatives.
• Equip the team to recognize and respond promptly to leading indicators.
• Organize efforts around essential performance metrics, including Net Dollar Retention (NDR) and expansion.
• Act as the primary advocate for strategic and high-impact clients.
• A minimum of 12 years of experience in a customer-facing capacity.
• At least 3 years in a leadership or team lead role within customer success, account management, or a related field.
• Proven experience managing the renewal process and being responsible for a retention quota.
• Excellent discovery, qualification, and sales abilities.
• Training in methodologies such as Command of the Message, MEDDIC, or similar is preferred.
• Demonstrated experience using data to inform decisions regarding talent, team effectiveness, and customer programs.
• Familiarity with technical products, preferably in the DevOps sector.
• Strong project management capabilities.
• Restricted Stock Units (RSUs).
• Health, vision, and dental insurance.
• Mental health benefits.
Cision France
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