Senior Manager, Solution Delivery – RapidScale

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide strategic and operational direction for consultative cloud solution delivery and implementation.

• Collaborate cross-functionally with Sales, Architecture, Support, and Product teams to achieve successful customer outcomes.

• Promote standardization, scalability, and ongoing improvement across delivery processes and methodologies.

• Ensure compliance with architectural standards, security best practices, and product-aligned delivery frameworks.

• Oversee departmental operations, including resource planning, financial performance, and budget management.

• Lead, develop, and mentor a high-performing team through coaching, performance management, and career development initiatives.

• Act as the primary escalation point for customer delivery issues, ensuring prompt and effective resolution.

• Manage and prioritize multiple concurrent projects and initiatives across various customer environments.

• Identify opportunities to automate and enhance delivery processes to boost efficiency and consistency.

• Stay informed about emerging technologies and industry trends to foster innovation within delivery practices.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.

• Over 8 years of experience in cloud, infrastructure, or managed services environments.

• Extensive experience with VDI solutions, including Azure Virtual Desktop (AVD) and Citrix.

• Comprehensive infrastructure knowledge encompassing firewalls, switching, Windows Server environments, and Active Directory.

• Demonstrated ability to lead and deliver complex technical projects in customer-facing settings.

• Experience working within or alongside project management frameworks and methodologies.

• Proficient in Microsoft Office applications.

• Availability to participate in a 24x7 on-call rotation as required.

🏝️ Benefits

• The flexibility to take as much paid vacation as deemed appropriate with regard to their responsibilities.

• Seven paid holidays throughout the year.

• Up to 160 hours of paid wellness leave annually for personal wellness or that of family members.

• Additional paid time off for bereavement, time off to vote, jury duty, volunteer opportunities, military leave, and parental leave.

• Health care insurance (medical, dental, vision).

• 401(k) retirement planning.

• Paid days off including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.