Senior Manager – ServiceNow Platform Architecture, Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire ServiceNow platform lifecycle, which includes developing a multi-year roadmap, prioritizing investments, and ensuring alignment with enterprise digital transformation efforts.

• Establish governance frameworks, architectural standards, and development guidelines that effectively balance innovation with stability.

• Propel platform value realization through metrics, KPIs, and tracking of business outcomes; showcase ROI and identify opportunities for cost optimization.

• Collaborate with Enterprise Architecture and business leaders to ensure that ServiceNow functions as the system of action for IT and enterprise workflows.

• Oversee the platform licensing strategy, optimize entitlements, and manage vendor relationships.

• Design and enhance scalable, secure, and high-availability architecture across all ServiceNow modules, with a focus on readiness for emerging capabilities (IRM, HRSD, CSM, Enterprise Architecture).

• Coordinate the release calendar, orchestrate deployments, and communicate with stakeholders regarding all changes to ServiceNow.

• Lead, mentor, and develop a direct team of ServiceNow developers and administrators, promoting technical growth and career advancement.

• Ensure compliance with SOX controls, audit requirements, and regulatory standards through disciplined SDLC practices.

⛳️ Requirements

• 8-12+ years of experience with the ServiceNow platform, demonstrating a progression from technical contributor to architectural and leadership roles.

• In-depth expertise in ITSM, ITOM, and SPM modules, with a proven ability to architect and deliver enterprise-scale implementations.

• Hands-on experience in platform administration, scripting (JavaScript, GlideAPI), Flow Designer, and Integration Hub.

• Strong understanding of REST APIs, LDAP, SSO/SAML, and enterprise integration patterns.

• Experience in architecting and governing Common Service Data Model (CSDM) implementations.

• Proven knowledge of Service Management within large organizations, specifically in SACM and Change Management processes.

• Extensive experience in heterogeneous IT infrastructure environments with various systems, technologies, and platforms.

• Over 3 years of experience managing technical teams with a demonstrated success in team development and performance management.

• A solid track record leading agile delivery teams, managing backlogs, and coordinating cross-functional initiatives.

• Strong program/project management skills with the capacity to manage multiple concurrent initiatives.

• Excellent stakeholder management and executive communication skills.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.