Senior Manager, Risk Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the team dedicated to safeguarding Shakepay’s platform and customers from fraud, abuse, and financial risks while supporting scalable growth and delivering a premier customer experience.

• Manage workload within fraud operations, oversee team capacity, and plan the roadmap effectively.

• Collaborate closely with data science to create scalable detection systems, experimentation frameworks, and strategies for risk decision-making.

• Facilitate growth by executing a robust risk management strategy that balances customer friction with fraud detection and operational complexity.

• Work in partnership with our product teams to ensure that fraud and risk controls are integral to all product launches.

• Drive the technology strategy for risk management by collaborating with engineering and design to establish a detection framework that minimizes losses and safeguards our user base.

• Develop comprehensive fraud insight reporting to enhance operational efficiencies, optimize rules, and improve business communications.

• Create and implement risk management policies and procedures that streamline cross-functional operations.

• Expand fraud operations by dismantling silos across all current and future financial services products while ensuring close collaboration with our operations, customer support, and compliance teams.

• Advocate for enhancements to the user experience regarding fraud and security controls throughout the customer journey.

• Manage vendor relationships effectively, ensuring cost-efficient sourcing and high-quality service.

• Foster accountability within your team, set a strong example, and cultivate a performance-driven culture.

⛳️ Requirements

• Over 5 years of full-time experience in risk management within a fintech environment.

• Proficient in industry fraud prevention tools and technologies.

• Proven experience in building scalable, technology-driven risk operations in a rapidly growing setting.

• Strong intuition for balancing automation, controls, and customer experience.

• Exceptional ability to establish and maintain relationships with vendors and key stakeholders at all organizational levels.

• Capable leader passionate about nurturing high-performance teams.

• Strong collaborative skills with technical teams (engineering, data, and product).

• Demonstrated history of promoting a data-driven culture.

• Thrives in a dynamic and fast-paced environment.

🏝️ Benefits

• 🤝 Be an owner - Every employee has stock options as part of their total compensation.

• 🥅 Reach your goals - Yearly salary assessments.

• 🦷 Health & wellness: Access to comprehensive health and dental coverage, including health and wellness spending accounts.

• 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.

• 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.

• 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.

• 🐣 Parental leave: Enjoy a parental leave top-up to 100% of your salary for 18 weeks.

• 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other.