Senior Manager, Fraud Risk Mitigation

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the fraud prevention, detection, investigation, and reporting operations for Paylocity and Airbase across Payroll, Spend Management, Corporate Cards, Bill Payments, and Reimbursements.

• Create, implement, and continuously enhance a comprehensive strategy for mitigating fraud risk.

• Lead, manage, and expand a sizable team of Risk Investigators through effective coaching, mentorship, and performance management.

• Supervise intricate, cross-channel fraud investigations, conduct root cause analyses, and ensure timely resolutions.

• Assess, implement, and optimize systems, tools, technologies, and rules engines for fraud detection.

• Develop and manage strategies for chargeback management related to fraud across various payment networks.

• Establish and track key performance indicators (KPIs) for fraud losses, detection rates, investigation turnaround times, and team productivity.

• Present findings and trends related to fraud to senior management and act as a representative of the fraud risk function to executive leadership and external partners.

• Stay informed about current and emerging fraud trends, typologies, and mitigation techniques.

• Create, maintain, and enforce policies related to fraud, investigation standards, case management procedures, and workflows.

• Collaborate with teams in Product, Engineering, Operations, Legal, Compliance, and Data Science.

• Manage relationships with financial institutions, payment processors, and vendors providing fraud solutions.

• Ensure prompt and accurate regulatory reporting concerning fraud incidents, including Suspicious Activity Reports.

• Design and deliver training programs focused on fraud awareness for internal teams.

⛳️ Requirements

• A Bachelor’s degree in Criminal Justice, Business Administration, Finance, Risk Management, or a related discipline.

• At least 10+ years of progressive experience in fraud detection, prevention, investigation, and/or chargeback management.

• A minimum of 5+ years in a leadership role with experience managing and developing teams of fraud analysts or investigators.

• In-depth knowledge of fraud typologies, prevention strategies, and investigative techniques across ACH, card networks, wires, RTP, and B2B/B2C products.

• Comprehensive understanding of Reg E, BSA/AML, NACHA Operating Rules, and Visa/Mastercard chargeback regulations.

• Proven experience in implementing and managing advanced fraud detection tools and case management systems.

• Capable of developing and executing strategic plans, managing complex initiatives, and driving results.

• Strong analytical capabilities with the ability to interpret complex data, recognize trends, and make data-driven decisions.

• Excellent leadership, communication, and interpersonal skills.

• Experience in managing vendor relationships and conducting contract negotiations.

• Ability to sit for extended periods, typically 7–8 hours daily.

• Proficient in operating computers and phone systems, typing, and utilizing multiple software programs simultaneously.

• A Master’s degree is preferred.

• Certification as a Fraud Examiner (CFE) or a similar qualification is highly desirable.

• Experience navigating through organizational integrations or M&A activities is considered an advantage.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) matching

• Perks that support employees, their families, and financial well-being

• Opportunities for career development

• Annual bonus

• Restricted stock unit grants based on individual performance

• A comprehensive range of benefits