Risk Analyst

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee transaction data to detect trends related to fraud.

• Generate regular reports to pinpoint high-risk patterns.

• Conduct thorough fraud analyses across diverse business models.

• Create and execute strategies aimed at minimizing client risk levels.

• Interact with clients through email and phone communications.

• Arrange follow-ups and monitor progress for clients assessed with high-risk levels.

• Examine client account sales by investigating marketing trends, decline rates, and reasons for consumer contacts.

• Collaborate with other departments to mitigate chargebacks and assess risk levels.

• Track daily fraudulent activities through reports and analysis.

• Look into complaints regarding client operations.

• Stay updated on company and departmental policies.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• Capacity to be curious in identifying and understanding risk within the company's systems.

• Self-motivated with a strong sense of professionalism.

• Ability to swiftly identify and resolve customer issues effectively.

• Basic understanding of internet technologies.

• Intermediate skills in current web browsers, Microsoft Word, and Excel.

• Capability to retain and apply information acquired during daily interactions with supervisors and management.

• Ability to work independently without the need for constant oversight.

• Excellent command of the English language, both spoken and written.

• Availability to work Monday through Friday from 2 PM to 10 PM.

🏝️ Benefits

• Option for remote work.

• Positive working environment.

• Chance to collaborate with a highly innovative and creative team.

• Opportunity to contribute to existing and new products and features.