Senior Manager, Enterprise Payment Systems

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Build, lead, and cultivate a high-performing, cross-functional team that includes business analysis, product ownership, engineering, and project management.

• Take ownership of the long-term technology roadmap and architecture for enterprise payment processing across in-store, digital, and contact center channels.

• Supervise integrations with payment processors, acquiring banks, gateway providers, terminal manufacturers, and alternative payment methods.

• Direct the selection, onboarding, migration, certification, vendor governance, and commercial negotiations of payment processors.

• Oversee interchange optimization, settlement reconciliation, and dispute/chargeback management in collaboration with Treasury and Finance.

• Establish and implement the infrastructure for in-store payment terminals, including hardware refresh, certification, and large-scale deployment initiatives.

• Ensure compliance with PCI DSS and promote tokenization, point-to-point encryption, and network segmentation.

• Collaborate with security, compliance, audit, legal, procurement, finance, operations, and implementation teams.

• Sponsor and govern significant payment programs, manage dependencies and risks, and provide status updates to leadership.

• Develop and oversee operating and capital budgets, business cases, ROI, and cost optimization initiatives.

• Define SLAs, uptime targets, operational KPIs, incident management protocols, business continuity plans, and disaster recovery strategies.

• Champion automation and process enhancements across payment operations.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, or a related discipline.

• Over 10 years of experience in enterprise payment systems, financial services technology, or fintech.

• More than 5 years of experience managing people and leading cross-functional technical or operational teams.

• Extensive knowledge of acquiring banks, payment networks, gateways, settlement, reconciliation, and transaction lifecycle management.

• Proven experience leading enterprise-scale payment processor integrations, migrations, and certification programs.

• Familiarity with PCI DSS, payment security controls, tokenization, and encryption standards.

• Capability to manage enterprise technology programs from initial conception through to production operations.

• Strong vendor management abilities, including contract negotiation, SLA governance, and performance oversight.

• Exceptional communication skills, executive presence, and stakeholder management across both technical and business audiences.

🏝️ Benefits

• Paid Time Off

• 401(k)

• Employee Assistance Program

• Good Sam Roadside Assistance

• Discounts

• Paid parental leave (if eligibility is met)

• Tuition Reimbursement (if eligibility is met)

• On-the-job training opportunities

• Comprehensive benefit package including medical, dental, vision, and more for full-time associates

• Dental and vision coverage access for part-time associates