Senior Manager, Digital Product – Scheduling and Fulfillment Planning

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Take charge of Signify’s scheduling and fulfillment product roadmap.

• Create intelligent fulfillment and scheduling products that align member needs with clinician availability.

• Establish and implement the product strategy for matching members with providers and scheduling appointments.

• Manage appointment fulfillment and impact day-of execution activities such as rescheduling, cancellations, no-shows, and last-minute adjustments.

• Collaborate with engineering, data science, and operations teams to develop scheduling logic.

• Articulate complex ideas to persuade peers and stakeholders.

• Anticipate user or business requirements and propose innovative solutions.

• Formulate a clear vision along with a short-term and long-term roadmap that includes value definitions.

• Observe and interview users to gather and synthesize feedback into clear problem statements.

• Coordinate dependencies, share timelines, and manage stakeholder expectations effectively.

• Establish and track KPIs for scheduling fill rates, completed visit rates, among others.

• Have a comprehensive understanding of the healthcare industry and its key trends.

⛳️ Requirements

• A bachelor's degree is required.

• Seven or more years of professional experience, including at least five years in product management.

• Proven capability to evaluate complex technical architectures, identify system bottlenecks, and successfully launch simplified, scalable product experiences that enhance operational efficiency or customer satisfaction.

• A strong history of delivering products and ensuring customer success.

• Exceptional written and verbal communication skills.

• Experience in conducting user research, field observations, or interviews to develop structured problem statements, user personas, and journey maps that effectively justify and prioritize product backlog features.

• Proficient in collecting, analyzing, and summarizing data from various sources to inform conclusions and recommendations.

• Experience in ambiguous, fast-paced, or '0-to-1' product environments, with a successful record of establishing product processes, setting KPIs, and driving delivery with minimal supervision.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.