Senior Manager, Delivery – Process Improvement

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee intricate client projects to achieve measurable operational results through process redesign.

• Take ownership of delivery relationships with client business leaders and project sponsors.

• Conduct comprehensive process assessments, current-state analysis, documentation, and future-state redesign across various functional areas.

• Create detailed delivery work plans and inventories of necessary deliverables in collaboration with Engagement and Project Managers.

• Utilize Argano's LIFT delivery methodology and customize strategies to fit client needs.

• Facilitate blueprint sessions, design workshops, and cross-functional collaboration.

• Manage multiple concurrent client projects while ensuring quality, efficiency, and client trust.

• Recognize process fragmentation, handoff failures, redundancies, and control gaps throughout the value chain.

• Compare processes against industry best practices and established frameworks.

• Create process maps, Standard Operating Procedures (SOPs), RACI frameworks, handoff protocols, and governance structures.

• Direct supply chain and decision analysis across planning, logistics, distribution, and fulfillment processes.

• Support statistical analysis, financial modeling, process optimization, and investment-case development.

• Establish prioritized roadmaps for process improvements.

• Design governance frameworks and operational models to maintain enhancements.

• Use analytics and business intelligence tools to generate insights and performance benchmarks.

• Contribute to the development of Argano's methodologies, tools, and accelerators for process improvement.

• Lead practice capabilities, mentor junior consultants and analysts, and engage in thought leadership initiatives.

• Foster client relationships, identify opportunities for growth, and assist in proposals and business development efforts.

⛳️ Requirements

• A minimum of 10 years of experience in process improvement, management consulting, or operational leadership positions, demonstrating expertise across multiple business functions.

• Proven track record in leading end-to-end process assessments and redesign projects.

• Experience in a managerial role or higher within an operational setting, or equivalent experience as a process improvement or management consultant.

• Extensive knowledge and proven success in at least two functional process areas, such as Order to Cash (O2C), Procure to Pay (P2P), Sales & Operations Planning/Integrated Business Planning (S&OP/IBP), Record to Report (R2R), Hire to Retire (H2R), or supply chain execution.

• Experience in facilitating cross-functional workshops with senior stakeholders in Sales, Operations, Finance, Procurement, and/or HR.

• Demonstrated experience in leading teams of four or more individuals.

• Strong analytical skills, including data analysis, process modeling, statistical analysis, and proficiency in business intelligence tools such as Excel, Alteryx, Python, SQL, Tableau, or Power BI.

• Capability to clearly communicate complex, cross-functional process topics to executive, operational, and technical audiences.

• A bachelor's degree is preferred; degrees in business, operations, engineering, or finance are particularly relevant.

• Relevant certifications such as APICS CPIM, CSCP, Lean Six Sigma, or BPM Professional are advantageous.

• Experience supporting or collaborating on enterprise technology implementations is preferred.

• Familiarity with Lean, Six Sigma, Theory of Constraints, BPM, or similar methodologies is preferred.

• Experience with process mapping and mining tools like Signavio, Celonis, Visio, or Lucidchart is preferred.

• Knowledge of process reference frameworks such as APQC PCF, SCOR, or DCOR is preferred.

• Experience in developing investment business cases that include quantified ROI, value-at-stake, and sensitivity analysis is preferred.

• Background in working across various industries is preferred.

• Willingness to travel up to 50% to client sites.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness programs.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a supportive work environment.