Senior Manager, Customer Strategy, Success

This is a fully remote position, open to applicants in Arizona, +20 more states.

📋 Description

• Take ownership of the end-to-end implementation, account management, and customer success for partner accounts, with a focus on achieving measurable outcomes within designated partnerships.

• Lead internal implementation initiatives, collaborating cross-functionally with stakeholders in Product, Member Marketing, and Clinical Operations.

• Promote and enhance awareness of Oshi Health among designated accounts, ensuring that prospective members are well-informed about the GI solutions available within their benefit framework.

• Extract and analyze key performance metrics from internal Oshi Health systems to showcase success stories and communicate performance effectively to clients.

• Conduct quarterly business reviews (QBRs) for customers, emphasizing value and fostering ongoing growth of accounts.

• Persuade key stakeholders through clear and confident external communication and alignment across functions.

⛳️ Requirements

• 3–5 years of relevant experience following graduation, demonstrating growth in your career.

• Documented experience in a client-facing position, with the ability to lead external discussions and influence key stakeholders.

• Strong analytical capabilities, with practical experience in extracting data and crafting narratives through data storytelling.

• Excellent coordination across functions — detail-oriented, organized, and a proficient communicator.

🏝️ Benefits

• Salary: $130,000 – $150,000 based on experience, along with significant equity.

• Health Benefits: Employer-sponsored medical, dental, and vision insurance plans.

• Time Off: Unlimited PTO along with 13 paid company holidays.

• Life Support: Access to a “Life Concierge” via Overalls, because life happens.

• Growth: Customized professional development opportunities as we expand.

• Culture: Virtual team events, monthly DEIB activities, and recognition of personal and professional achievements.

• Work Style: Remote-first flexibility, allowing you to work from home anywhere in the US.