Senior Manager, Commercial Operations

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take ownership of the complete quote-to-cash operational framework, including roles, responsibilities, service level agreements (SLAs), handoffs, and governance.

• Foster cross-departmental collaboration among Sales, Program Management, Finance, Legal, Engineering, and Supply Chain.

• Manage the configuration, governance, and strategic implementation of HubSpot/SalesHub as the core commercial system.

• Develop automation, pipeline workflows, and reporting dashboards in collaboration with Marketing and Sales.

• Establish and oversee the Commercial operating rhythm, which encompasses pipeline reviews, forecasting meetings, and cross-functional syncs.

• Take charge of leadership commercial reporting by summarizing insights, identifying risks, and offering data-driven recommendations.

• Collaborate with the Finance team on demand and pipeline forecasting.

• Act as the commercial representative in the SIOP process, ensuring demand signals align with operational planning, robot availability, and customer milestones.

• Build and nurture a high-performing commercial operations team.

• Mentor and empower team members, define roles and working methods, and promote accountability, continuous learning, and exceptional performance.

⛳️ Requirements

• Demonstrated experience in Revenue Operations or Commercial Operations, ideally within a fast-paced hardware or robotics sector.

• Extensive knowledge of CRM architecture and management; experience with HubSpot is preferred.

• Strong capability to promote cross-functional alignment and enhance processes across intricate operational supply chains.

• Expertise in financial modeling, scenario analysis, and data visualization.

• A proven history of managing and developing high-achieving teams, encompassing hiring, coaching, and performance evaluation.

• Valid authorization to work in the United States.

🏝️ Benefits

• 401(k) Plan with a 6% company match.

• Company stock options.

• 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.

• Benefits eligibility on the first day of employment.

• Employee Assistance Program (EAP).

• Flexible, unlimited PTO and 12 company holidays, including a winter shutdown, for exempt employees.

• 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually for non-exempt employees.

• Catered lunches four times a week and healthy snacks and refreshments available at Salem and Pittsburgh locations.

• Generous paid parental leave programs.

• Flexible work arrangements.

• Opportunities for professional development and tuition reimbursement.

• Relocation assistance for eligible positions.

• Annual discretionary bonus for eligible roles.