Operational Excellence Partner – Level III

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Drive initiatives for continuous improvement that elevate operational performance, enhance organizational effectiveness, and ensure strategic alignment.

• Collaborate with business leaders to pinpoint areas for improvement, facilitate process optimization, and implement solutions based on data.

• Develop organizational capabilities, standardize work practices, and achieve measurable business outcomes through coaching, assessment, and improvement methodologies.

• Lead intricate, cross-functional initiatives that promote operational excellence and ensure long-term organizational success.

• Provide training and coaching on continuous improvement methodologies, tools, and best practices.

• Identify, analyze, and execute opportunities to enhance efficiency, quality, and overall operational results.

• Utilize process mapping, root cause analysis, data analysis, and structured problem-solving techniques.

• Collaborate with leaders to define key performance metrics and improve visual management systems.

• Strengthen routines such as huddles, leader standard work, and performance evaluations.

• Work alongside business partners and support teams to exchange best practices, resolve complex issues, standardize processes, and drive initiatives that align with organizational goals.

• Travel annually for planning, team-building activities, or conferences.

⛳️ Requirements

• Bachelor's degree is essential, preferably in Quality Management, Business Administration, Operations Management, or a related discipline.

• 3-5 years of progressive experience in roles focused on process improvement, operational excellence, or continuous improvement.

• Proficient in applying continuous improvement tools and methodologies, such as standard work, process mapping, A3 problem solving, 5S, root cause analysis, and data-driven performance measurement.

• Experience with Lean and/or Six Sigma principles to enhance processes, quality, efficiency, and business outcomes.

• Capability to identify opportunities for process improvement, analyze root causes, and implement sustainable solutions using structured problem-solving methods.

• Lean and/or Six Sigma certification is preferred.

• Experience in group insurance, financial services, or a related industry is preferred.

• Demonstrated ability to partner with and advise operational leaders and business stakeholders is preferred.

• Familiarity with Agile frameworks and change management principles is preferred.

• Must pass a criminal background check and meet employment, education, and licensing verification requirements.

• Must be bondable.

🏝️ Benefits

• A comprehensive benefits package that includes medical, dental, vision, and a 401(k) plan with company matching contributions.

• An annual incentive bonus plan.

• Generous paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours per year—PTO increases with tenure.

• A supportive management approach with opportunities for career growth and advancement.

• Paid parental leave and assistance with adoption/surrogacy.

• An employee giving program that doubles contributions to eligible nonprofits and schools.

• Flexible remote work arrangement.

• Annual travel for planning, team-building, or conferences.