Senior Manager, Collections Call Center – LVAR/MVAR

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and motivate a high-achieving team

• Develop and maintain a robust, inclusive, and results-oriented culture

• Take ownership of and enhance operational performance

• Shape strategic direction and impact outcomes

• Drive change initiatives and foster continuous improvement

• Enhance risk management and control practices

• Utilize data to inform better decision-making

⛳️ Requirements

• Over 7 years of relevant experience in collections, operations, or financial services

• Proven track record of building and leading high-performing teams

• Experience in influencing senior stakeholders and achieving alignment

• Demonstrated success in leading through transformational change and enhancing performance

• Strong analytical skills with the ability to convert insights into actionable strategies

• Ability to thrive in complex, fast-paced, and ambiguous situations

🏝️ Benefits

• Health insurance

• Tuition reimbursement

• Accident and life insurance

• Retirement savings plans