Senior Manager, Client Success – Salesforce Practice

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of Salesforce clients, typically ranging from $3M to $8M in annual bookings.

• Take responsibility for growth, retention, and the overall health of accounts.

• Serve as the primary relationship lead for multiple engagements.

• Develop and implement account plans that facilitate genuine expansion over time.

• Identify and spearhead upsell and cross-sell opportunities.

• Create account plans that emphasize growth.

• Recognize areas where Verndale can provide added value.

• Collaborate with teams to convert opportunities into revenue.

• Execute targeted sales strategies across your portfolio.

• Cultivate relationships with Salesforce Account Executives.

• Collaborate to identify and pursue co-selling opportunities.

• Participate in account planning and pipeline discussions.

• Align efforts with Salesforce priorities.

• Establish Verndale as a trusted partner within the Salesforce ecosystem.

• Ensure the client experience remains consistent and of high quality.

• Integrate cross-functional teams effectively.

• Identify and address issues proactively.

• Maintain alignment among teams regarding priorities.

• Step in as necessary to ensure progress continues.

• Foster relationships with senior stakeholders.

• Act as a trusted advisor to clients.

• Lead strategic discussions and communications.

• Monitor revenue, forecasts, and profit margins.

• Guide renewal and pricing negotiations.

• Ensure clients comprehend the value provided.

• Remain accountable for financial performance.

• Mentor Client Success Managers.

• Encourage strong collaboration across teams.

• Contribute to the enhancement of account management practices.

⛳️ Requirements

• 8–12 years of experience in Client Success, Account Management, or consulting.

• Proven experience managing multi-million-dollar accounts.

• Demonstrated track record of revenue growth.

• Familiarity with the Salesforce ecosystem.

• Strong commercial acumen.

🏝️ Benefits

• Generous paid company holidays, vacation, and sick leave available to all employees from day one.

• Comprehensive health insurance, along with monthly benefits tailored to meet individual employee needs.

• Support for maintaining a healthy work/life balance.

• Fully remote work options, embracing the evolving concept of the workplace.