Senior Manager, Client Service Tech

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver service leadership and oversee all facets of client content delivery as well as measurements of client satisfaction.

• Develop relationships with key client contacts and coordinate solutions across all Circana functions.

• Ensure the prompt and precise delivery of restatements while enhancing data quality.

• Boost client satisfaction and efficiency through Unify database reporting, new item additions, and comprehensive executive-level reporting analysis.

• Facilitate problem-solving initiatives with clients and internal teams.

• Oversee the client services team to ensure successful execution of project requirements.

• Lead presentations that provide insightful, strategic, and actionable responses to client inquiries.

• Foster long-term, consultative, solution-oriented partnerships with clients.

• Engage in Quarterly Business Reviews and participate in team leadership and development meetings.

• Identify service improvement opportunities and enhance client and team performance using innovative techniques, tools, and processes.

• Act as the US-based advocate for GOC and support key delivery initiatives.

• Translate client needs and business opportunities into effective solutions.

• Manage the comprehensive content delivery process and client communications.

• Provide expertise on Circana solutions, data inquiries, story building, and troubleshooting.

• Collaborate with Product Management, Experience, Sales, offshore teams, and onshore teams.

• Recruit and cultivate diverse talent while setting team strategies, goals, metrics, and managing the pipeline.

• Lead forecasting, resource and capacity planning, along with executive communications.

• Drive client transformation and oversee change management initiatives.

• Ensure timely and accurate completion of change events and client deliverables.

• Establish scorecard metrics and implement quality initiatives.

• Identify root causes, resolve issues, prevent recurrence, and mitigate risks.

⛳️ Requirements

• 3–5 years of progressive experience in a relevant field.

• Experience with a leading Consumer Packaged Goods (CPG) company.

• Proven ability to successfully manage complex client deliverables.

• Familiarity with the CPG industry and experience using syndicated POS/panel data.

• Strong analytical and quantitative skills.

• Excellent problem-solving capabilities and attention to detail.

• Superior organizational, written, and verbal communication skills.

• Ability to build and utilize mutually beneficial internal relationships and networks.

• Resilience and sound judgment in navigating business and corporate challenges.

• Proficient planning, leadership, communication, negotiation, interpersonal, and presentation skills.

• Comprehensive understanding of client issues.

• Willingness to recognize and address client needs from a service perspective.

• Experience with Circana solutions is preferred but not mandatory.

• Capability to manage budgets and comprehend account financial dynamics.

• Ability to consult with clients, influence their thinking, and steer Circana’s business agenda.

• Flexibility to work evenings and weekends as necessary.

• An advanced degree is considered a plus.

🏝️ Benefits

• Flexible and supportive work environment.

• Paid time off.

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Bonus pay opportunities.

• Inclusive workplace culture.

• Background checks conducted in accordance with local laws.

• Current employer will not be contacted without prior permission.