Senior Manager, Care Advocacy

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and expand a high-impact remote care advocacy organization.

• Lead a team while creating operational systems, fostering a performance-driven culture, and implementing accountability frameworks.

• Cultivate high-performing leaders and influence the future of care advocacy.

• Take ownership of team performance in relation to key service line metrics; establish targets and monitor progress.

• Mentor advocates on effective patient communication, engagement strategies, and behavior change techniques.

• Ensure that quality is not reliant on institutional knowledge and collaborate with the Director to advance the care advocate function.

⛳️ Requirements

• Over 5 years of experience in care operations, care management, or clinical operations within a healthcare environment.

• Strong preference for experience in digital health or virtual care.

• Proven success in managing teams that interact directly with patients.

• Demonstrated capability to create structure in environments lacking it.

• Experience overseeing external contractors or vendors with accountability for quality and service level agreements (SLAs).

• Strong instincts for people leadership.

🏝️ Benefits

• Competitive salary.

• Comprehensive medical, dental, vision, life, and disability benefits.

• 401k matching program.

• Monthly stipend for phone and wifi for employees, along with an annual ergonomic stipend.

• Generous vacation policy, paid holidays, and company-wide recharge days.

• Equal paid parental leave for both birthing and non-birthing parents.

• Complimentary cancer screening and prevention resources for employees and their adult dependents.