Senior Manager – AI Practice

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of mentors, which includes hiring, onboarding, coaching, and ensuring high coaching standards.

• Conduct weekly synchronization meetings, one-on-ones, and manage escalation processes.

• Guarantee that pull requests, milestone assessments, and host-manager interactions occur as planned.

• Take ownership of delivery outcomes for around 200 fellows at full capacity.

• Establish instructional agendas and decide whether to directly teach sessions or delegate to mentors.

• Uphold the mentorship quality framework and address any performance deficiencies.

• Manage milestone review roll-ups and take action when fellow work is jeopardized.

• Transition from manual tracking to scalable delivery systems.

• Collaborate with Claude Corps strategic partners and offer structured field feedback.

• Oversee the team's utilization of the Commons curriculum platform.

• Transform field observations into curriculum change requests and ensure feedback is effectively communicated.

⛳️ Requirements

• Proven experience in managing personnel and enhancing team performance, ideally within technical or coaching roles.

• 3–5 years of experience in software engineering, software engineering management, product management, or related engineering management fields.

• Capability to assess technical coaching quality and evaluate the work completed by fellows.

• Proficiency in teaching and facilitating live sessions.

• Experience in owning delivery or operational outcomes at scale.

• Background in replacing manual processes with scalable systems.

• Experience in delivering work using AI-assisted development tools and articulating the impact on workflows.

• Excellent written communication skills for feedback, roll-ups, escalations, and change requests.

• Ability to manage remote synchronous obligations across various U.S. time zones.

• Availability for approximately two evenings each month for cohort sessions and milestone reviews.

• Preferred: experience in managing coaches, instructors, or managers within a cohort-based program.

• Preferred: experience in scaling delivery teams amid rapid headcount expansion.

• Preferred: familiarity with platform- or LMS-based learning models and delivery analytics.

🏝️ Benefits

• Medical, dental, and vision insurance with 90% employer coverage for employees and their dependents.

• Employer-funded healthcare reimbursement.

• Flexible Spending Accounts (FSAs).

• Employee Assistance Program.

• 401(k) plan.

• Employer-paid life and disability insurance.

• Identity theft protection services.

• Generous paid time off (PTO).

• Paid holidays throughout the year.

• 10 weeks of fully paid parental leave.

• Annual company closure from December 24 to January 2.

• $1,000 annual stipend for professional development.

• Support for home office setup.

• Eligible for Public Service Loan Forgiveness (PSLF) as an employer.

• Pet wellness plans available.

• Legal assistance services.

• Discounts on home and auto insurance.

• Exclusive savings in our marketplace.