Lead Director, Digital Product – Conversational AI Strategy

This is a fully remote position, open to applicants in Texas.

📋 Description

• Define and take ownership of the long-term product strategy for Signify's AI-driven Outreach and Rescheduling functionalities.

• Design AI-driven orchestration logic utilizing Conversational AI, including Voice and RCS.

• Develop intelligent, supply-aware re-engagement workflows and assessment frameworks.

• Communicate the long-term vision and achieve alignment across various department- and division-level stakeholders.

• Represent Signify in interactions with vendors, customers, and at industry forums.

• Strategize and implement plans with minimal day-to-day supervision.

• Collaborate across departments, functions, and multiple product teams to deliver results.

• Identify user and business requirements, propose innovative solutions, and facilitate trade-off decisions.

• Create product vision, roadmap, value definitions, and shared KPIs.

• Recognize market and technology trends while quantifying opportunities and their financial implications.

• Influence overarching system architecture and strategic growth possibilities.

• Conduct observations and interviews with users, including executive-level clients, to validate product direction.

• Mentor junior product talent, participate in hiring panels, and support other Lead Director responsibilities.

• Leverage healthcare industry insights to inform long-term strategic initiatives.

⛳️ Requirements

• Bachelor's degree in business or a quantitative discipline, or a comparable combination of formal education and experience.

• A minimum of 10 years of professional experience.

• At least 7 years of product-related experience.

• Proven history of owning strategy for a highly ambiguous or emerging product area.

• Strong technical understanding in integrating AI models into intricate business logic.

• Capability to analyze technical challenges such as intent classification and supply-aware routing.

• Experience in product management focused on Conversational AI or NLP.

• Proficiency in designing and optimizing multi-modal user journeys utilizing Voice, SMS, and Chat driven by LLMs.

• Ability to influence stakeholders at the department/division level and build consensus among senior cross-functional teams.

• Experience in direct engagement with vendors, clients, or participation in industry forums.

• Exceptional written and verbal communication skills.

• Experience in gathering, analyzing, and synthesizing data from diverse sources.

• Proven ability to integrate and normalize cancellation dispositions, member eligibility data, and real-time clinician availability.

• Capability to analyze member rescheduling experiences across 2-way SMS, Voice AI, and inbound channels.

• Passion for revolutionizing the US healthcare system.

• Ability to operate independently with minimal oversight.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Award target within the company’s equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.