Senior Manager, 340B Account Management

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Lead, mentor, and develop a team of 340B Account Managers and Coordinators, fostering performance, accountability, and professional advancement.

• Manage a portfolio of 340B clients, ensuring robust relationships, high satisfaction, client retention, and successful program outcomes.

• Establish, track, and drive performance against key indicators, including service quality, client satisfaction, and operational efficiency.

• Ensure consistent implementation of processes, workflows, and service standards, while identifying and addressing gaps to enhance efficiency and scalability.

• Assist the team in navigating complex client situations and escalations, ensuring prompt and effective resolution.

• Analyze performance trends across the client portfolio to identify risks and opportunities, and implement proactive strategies.

• Collaborate cross-functionally with Product, Operations, and Training to align on priorities, reinforce best practices, and promote continuous improvement.

• Convert client feedback and operational insights into actionable recommendations to support product enhancements and roadmap alignment.

• Spearhead communication and adoption of product updates, system changes, and process improvements among clients and internal teams.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience in healthcare is required.

• A minimum of 7 years in Account Management or client-facing roles, preferably within healthcare or pharmacy services, is required.

• At least 3 years of leadership experience managing teams and performance is required.

• In-depth knowledge of 340B program operations and client lifecycle management is required.

• Proven experience in managing client escalations and complex stakeholder relationships is required.

• 340B ACE certification is preferred.

🏝️ Benefits

• Flexible Work: Fully remote opportunity with a company that values its employees.