Senior Learning Experience Designer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and create impactful learning programs specifically suited for a dynamic support environment.

• Develop engaging e-learning modules, video tutorials, job aids, and simulations.

• Collaborate with Support Leadership and Quality Assurance to conduct gap analyses.

• Produce micro-learning content and searchable knowledge resources.

• Utilize metrics to assess effectiveness and enhance programs.

⛳️ Requirements

• Over 3 years of experience in Instructional Design or Learning Experience Design, ideally in a SaaS or Customer Support enablement setting.

• Proven track record of creating compelling digital content.

• Outstanding writing abilities.

• Capability to analyze data and recommend solutions.

• Proficient in ADDIE, SAM, or Backward Design methodologies.

• Skilled in Articulate 360, Adobe Creative Cloud, and Cornerstone.

• Ability to convert technical product briefs into engaging narratives.

• Flexibility to adapt quickly in response to changes in product features.

🏝️ Benefits

• Competitive salary

• Generous time-off policies

• Extensive parental leave

• Wellness leave

• Comprehensive healthcare coverage

• Retirement savings plan