Senior Lead, Technical Migration Delivery

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Oversee comprehensive customer migration projects, ensuring technical delivery, project viability, and successful go-live results.

• Collaborate with Account Teams and Sales leadership to synchronize migration objectives with the customers' overall business strategy, renewal, and growth goals.

• Establish robust relationships with both business and technical stakeholders, converting intricate migration challenges into straightforward, actionable decisions.

• Create and implement focused delivery strategies that emphasize high-impact milestones and enforce pod-level timelines.

• Conduct enablement and alignment workshops to guarantee customer teams are well-prepared and confident during platform transitions.

• Promote the use of AI agents and automation toolkits to expedite discovery, data mapping, and code conversion, thereby minimizing manual efforts and shortening delivery timelines.

• Work closely with GDC partners, assigning repeatable technical tasks while retaining full accountability for the quality of outputs.

• Stay ahead of technical trends and provide customized release recommendations to enhance the performance and stability of migrated environments.

⛳️ Requirements

• At least 8 years of experience in Professional Services, Customer Success, or Technical Consulting, particularly in large-scale platform migrations.

• Extensive hands-on expertise in one or more of the following areas: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.

• Proven ability to deliver business value, facilitate technical discussions, and manage complex stakeholder interactions.

• Capability to simplify complex technical architectures into business-friendly terms and assist customers through data transformations.

• Demonstrated experience with global or offshore delivery models (such as GDC) to expedite project completion.

• Advanced understanding of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).

• Knowledge of AI agents or automation tools used for data mapping, sentiment analysis, or task automation.

• Comprehension of how target cloud platforms interact with telephony systems, external data sources, and self-service portals.

• A degree or equivalent relevant experience is required.

🏝️ Benefits

• Time off programs

• Medical

• Dental

• Vision

• Mental health support

• Paid parental leave

• Life and disability insurance

• 401(k)

• Employee stock purchasing program