Senior Java IVR Application Developer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design, develop, and sustain IVR applications according to both business and technical specifications.

• Integrate IVR solutions with essential internal services.

• Oversee IVR systems and execute operational enhancements to improve customer experience.

• Diagnose and resolve issues within the voice contact center and IVR environments.

• Collaborate with project managers to guarantee timely and high-quality delivery of solutions.

• Operate independently while supporting a regional business unit aligned with global goals.

• Engage in forward-thinking initiatives to enhance call steering and IVR architecture.

• Clearly communicate technical concepts to both technical and non-technical stakeholders.

⛳️ Requirements

• Over 7 years of professional software development experience.

• Proficiency in Java EE and Spring Boot / Spring Core.

• Strong understanding of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns.

• Practical experience with cloud platform engineering, preferably AWS.

• Direct experience in developing IVR applications.

• Comprehensive knowledge of voice contact center systems and IVR platforms.

• Experience with SQL for application configuration and data-driven logic.

• Excellent troubleshooting and analytical abilities.

• Strong communication and presentation skills.

• Capability to work independently in a fast-paced, global setting.

• Familiarity with speech standards (VoiceXML, SRGS, MRCP, CCXML) is an advantage.

🏝️ Benefits

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• ForeverRemote work culture: take advantage of the flexibility that remote work offers.

• Growth mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global impact: collaborate on significant projects for top global clients and help shape the future of industries.

• Welcoming multicultural environment: be part of a dynamic, global team and thrive in an inclusive and supportive work atmosphere with open communication and regular team-building social events.

• Social sustainability values: engage with our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.