Senior IT Systems Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in accordance with company goals.

• Lead, mentor, and nurture a team of engineers, promoting a culture of accountability, inclusivity, innovation, and continuous learning.

• Enhance organizational capability through succession planning, talent development, workforce planning, and scalable operational processes.

• Establish and track essential operational metrics, service level objectives (SLOs), and performance indicators to facilitate measurable enhancements in reliability, efficiency, and user experience.

• Influence executive stakeholders and technology leaders by presenting data-driven recommendations regarding infrastructure investments, risk management, and operational priorities.

• Provide technical guidance for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tools.

• Drive architectural decisions that enhance scalability, resilience, security, and operational efficiency across enterprise services.

• Advocate for automation-first strategies that minimize operational overhead, boost service delivery, and improve system reliability.

• Collaborate with Security and Engineering leaders to ensure enterprise systems comply with organizational security, compliance, and governance standards.

• Act as an escalation point for critical incidents, steering resolution efforts and conducting root cause analysis along with long-term corrective actions.

• Take ownership of the availability, reliability, and performance of enterprise-wide services and infrastructure, ensuring operational readiness and business continuity.

• Guide the advancement of monitoring, observability, incident management, change management, and problem management practices.

• Establish scalable operational frameworks that accommodate a growing, distributed workforce and an evolving technological landscape.

• Propel continuous improvement initiatives through process optimization, knowledge management, automation, and operational analytics.

• Institutionalize contemporary engineering and IT practices, including Agile methodologies, infrastructure-as-code, peer review, documentation standards, and cross-functional collaboration.

• Partner with leaders from Engineering, Security, Finance, Legal, People Operations, and Workplace Services to align technology capabilities with business priorities.

• Manage vendor relationships, strategic technology partnerships, and service providers to maximize value and operational efficiency.

• Oversee large-scale infrastructure and transformation projects from planning to execution, ensuring successful adoption and quantifiable business results.

⛳️ Requirements

• Over 10 years of progressive experience in systems engineering, infrastructure operations, cloud technologies, or related fields.

• More than 5 years of experience in leading and developing high-performing technical teams, including managing managers and senior technical contributors.

• Proven track record of defining and executing technology strategies for complex enterprise environments.

• Extensive expertise in Linux/Unix systems administration, automation, cloud platforms, networking, observability, and modern infrastructure architectures.

• Experience in leading large-scale operational initiatives, infrastructure transformations, and enterprise technology modernization projects.

• Strong business insight with the ability to align technical decisions with organizational objectives and financial considerations.

• Excellent communication, stakeholder management, and executive presentation abilities.

🏝️ Benefits

• Health, Dental, and Vision Benefits

• Flexible PTO, Sick Time Prorated Based on Hire Date, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time

• Non-Commissioned Positions may qualify for the Annual Discretionary Bonus Plan

• FSA and Dependent Care Accounts + EAP, where applicable

• Educational Reimbursement

• 401k with Employer Match or Pension where applicable

• Pet Insurance (US Only)

• Parental Leave (US Only)

• Hybrid and Remote Work Model