Senior IT Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in daily IT operations, including user onboarding and off-boarding, hardware provisioning, addressing troubleshooting tickets, and providing end-user support.

• Aid in managing our fleet of macOS laptops, including MDM enrollment, configuration, software deployment, and compliance standards.

• Diagnose connectivity, hardware, software, and authentication problems across Mac, Linux, and Windows platforms.

• Create documentation for fixes, runbooks, and FAQs to enhance team scalability.

• Support Okta administration tasks such as user lifecycle management, group management, SSO/MFA setup, application assignments, and access reviews.

• Conduct periodic access reviews and gather audit evidence.

• Assist with ZScaler operations, including policy reviews, bypass requests, log analysis, and user troubleshooting.

• Help uphold DLP policies and manage alerts regarding potential data exfiltration.

• Participate in WAF rule reviews, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai).

• Support SIEM operations using Splunk/Wazuh by querying logs, creating dashboards, and adjusting alerts.

• Develop and maintain scripts to automate repetitive IT/Security tasks such as log analysis, evidence collection, ticket enrichment, account hygiene, and reporting.

• Create small tools to enhance team efficiency (full-stack development skills are not necessary).

• Engage with and utilize AI/agentic workflows developed by the team (MCP servers, Claude-based runbooks) to speed up investigations.

⛳️ Requirements

• A Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a closely related field.

• Proficiency in scripting is essential; you should be capable of writing functional scripts in at least one of the following languages: Bash, Python, or PowerShell. You do not need to be a software developer, but you should be comfortable automating tasks with code.

• Familiarity with the Linux command line, including file system navigation, permissions, process management, and log inspection tools (grep, awk, sed, tail, journalctl).

• Comfort with using macOS as a primary operating system and performing basic troubleshooting on Mac devices.

• Strong foundational knowledge in IT troubleshooting, networking fundamentals (DNS, DHCP, VPN, TLS), authentication processes (SAML, OAuth, MFA), and hardware/software support.

• Experience using Git, GitHub, and the terminal.

• An active engagement with trends in IT, cybersecurity, and AI, coupled with a keen interest in experimenting with new tools.

• Exceptional written communication skills, enabling you to document your actions for others to utilize.

• Residency in the U.S. is required.

🏝️ Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.

• Employer HSA Contribution: Company-funded contributions to your Health Savings Account.

• 401(k) Retirement Plan

• Equity Incentive Plan

• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.

• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.

• Flexible Vacation Policy

• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).

• Home Office and Wellness Stipend

• Monthly Internet Stipend

• Annual Learning and Development Stipend