Senior IT Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of and resolve intricate IT Infrastructure incidents and service requests, serving as an escalation point for IT Support while ensuring that SLOs and OLAs are achieved.

• Manage, maintain, and enhance core internal platforms such as Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password.

• Design and implement automation processes for onboarding, offboarding, access management, device management, and various internal IT workflows.

• Enhance the IT service management framework, including workflows, SLAs, asset data quality, service operations, and knowledge management initiatives.

• Improve the accuracy and reliability of asset and license management data across platforms such as Torii, Jamf, Intune, and Firstbase.

• Contribute to internal IT initiatives such as migrations, upgrades, system changes, and operational enhancements, focusing on low-risk execution and effective communication.

• Develop and maintain clear, valuable, AI-friendly documentation in Notion, which includes runbooks, troubleshooting guides, and architectural context.

• Collaborate with stakeholders across Security, People, Finance, Product Operations, and R&D to evaluate risks, enhance tooling, and support scalable internal operations.

• Identify high-value opportunities to minimize toil, enhance service quality, and implement safe AI-assisted workflows within IT.

⛳️ Requirements

• Multiple years of experience in Corporate IT, Internal IT, Systems Engineering, or a similar hands-on role within a modern SaaS or technology organization.

• Extensive experience with identity and access management, preferably with Okta administration.

• Strong background in device management and endpoint operations across macOS and Windows, ideally using Jamf and Intune.

• Experience managing a comprehensive SaaS environment and overseeing internal systems beyond frontline support.

• Solid understanding of ITSM principles, including incident, request, change, and problem management in a practical SaaS setting.

• Familiarity with service desk and service management platforms, preferably Jira Service Management.

• Excellent troubleshooting abilities across identity, endpoints, applications, and general corporate infrastructure.

• Experience enhancing workflows through automation, integrations, APIs, webhooks, or low-code tools.

• Strong written and verbal communication skills, capable of engaging effectively with both technical and non-technical stakeholders.

• A high degree of ownership, sound judgment, and a systematic approach to problem-solving.

🏝️ Benefits

• We are proud to be an equal-opportunity employer.

• We celebrate diversity and stand firmly against discrimination and harassment of any kind.

• We champion our diverse customer base.