Senior IT Analyst

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Deliver daily IT assistance to team members and contractors through a support queue, acting as the main contact for IT operations.

• Take charge of and execute a thorough asset management program that encompasses endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices.

• Create and uphold a defined, regular inventory reconciliation process utilizing discovery tools (e.g., Torii, MDM) to ensure data accuracy and completeness.

• Oversee the software license lifecycle, including monitoring, renewals, and planning for disposition.

• Implement, configure, and sustain endpoint management solutions, with a strong emphasis on macOS and Jamf.

• Manage and support essential SaaS platforms such as Okta, Salesforce, and MDM tools.

• Assist in onboarding applications for contractors and new hires.

• Contribute to the definition and documentation of IT Support policies, including scope, service levels, escalation procedures, and controls for separation of duties.

• Ensure that job functions and access privileges are clearly linked to control responsibilities and documented as necessary.

• Develop scripts and automate processes (using Python or TypeScript) to minimize manual IT tasks, enforce controls, and enhance operational efficiency; refine and improve existing IT bots.

• Collaborate with application and software engineers to foster continuous improvement, automation, and system upgrades.

• Assist in the development and upkeep of IT policies and standard operating procedures that align with regulatory and audit standards.

⛳️ Requirements

• A minimum of 4 years of experience in IT operations, preferably in a dynamic tech startup; experience in fintech, banking*, or compliance-related fields is highly desirable due to regulatory considerations.

• Proven knowledge of IT internal controls, including separation of duties, management of access privileges, and requirements for audit trails.

• High proficiency in macOS is essential; familiarity with Windows, Linux, iOS, and Android is beneficial.

• Practical experience with Jamf, Kandji, or similar MDM platforms.

• Experience managing extensive asset inventories beyond endpoints, including virtual infrastructure, SaaS, and unconventional assets.

• Proficiency with IAM, MDM, and SaaS management tools.

• Understanding of IAM concepts and cloud platforms (AWS, GCP, or Azure).

• Strong programming experience in Python or TypeScript is preferred.

• Familiarity with standard security and compliance frameworks (NIST, CIS, ISO) and their application to operational controls.

• Excellent problem-solving abilities with a proactive approach, a sense of ownership, and the ability to thrive in fast-paced, high-accountability settings.

• Security certifications are encouraged.

🏝️ Benefits

• Competitive base salary.

• Equity (stock options).