Senior Gainsight Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary owner and administrator for Gainsight (CS Edition).

• Ensure platform reliability, data integrity, and adherence to configuration standards.

• Manage C360 layouts, scorecards, health models, timelines, and the reporting structure.

• Establish and uphold governance, documentation, and best practices for administration.

• Design, develop, and maintain Rules Engine jobs, CTAs, Playbooks, Success Plans, lifecycle frameworks, Automated Programs, and triggers.

• Create and sustain dashboards and reports for Customer Success leadership, executives, CSMs, and Digital CS teams.

• Guarantee reporting accuracy, consistency, and actionable insights.

• Collaborate with Salesforce admins and IT for Gainsight-Salesforce integration.

• Oversee schema changes, field mappings, and reference data.

• Act as a trusted systems partner for Customer Success, CS Operations, Product Marketing, and IT/Data teams.

• Collect requirements, propose solutions, and implement enhancements.

⛳️ Requirements

• Minimum of 5 years in Customer Success Operations, Systems Administration, or RevOps.

• At least 3 years of hands-on experience in Gainsight administration.

• Strong proficiency in: Rules Engine, C360 and Scorecards, CTAs, Playbooks, Success Plans, and Gainsight reporting and dashboards.

• Solid understanding of Salesforce data models and their integrations.

• Demonstrated ability to manage complex and scaled Customer Success workflows.

• Excellent communicator with a strong focus on documentation practices.

🏝️ Benefits

• Flexibility in work arrangements.