Senior Fraud Product Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Accountable for formulating and implementing strategies to safeguard the bank and its clients against fraudulent losses related to the bank’s payment systems, products, and tools.

• Acts as the primary point of accountability for aligning the bank's resources across the organization to assist Commercial and Business Banking clients in reducing their fraud exposure.

• Collaborates closely with Product Managers, Operations, and IT partners to promote the investment in and delivery of highly effective fraud mitigation products and tools for our clients.

• Continuously evaluates the status of our fraud mitigation program and provides evidence-based suggestions for enhancements and adjustments.

• Create a comprehensive view of our fraud control investment portfolio and roadmap by coordinating with Product, IT (including Cyber Security, application owners, and agile teams), Operations (including Financial Crimes), and business leaders.

• Advocate effectively for necessary investments to address vulnerabilities and establish a premier fraud defense program.

• Take the lead in defining and implementing client authentication capabilities for all client interactions, ensuring they are both effective and competitive in the market.

• Design educational programs and communications that keep all Commercial and Business Banking clients, front line teams, and support teams well-informed about fraud trends, risk mitigation strategies, and updates in bank processes and policies that aid in fraud mitigation.

• Serve as the escalation point when fraud incidents arise, coordinating communications and action steps among clients, relationship teams, and support teams (including Legal, Financial Crimes, and service teams).

⛳️ Requirements

• A Bachelor’s degree and at least 10 years of demonstrable experience in fraud, product management, financial operations, and/or project management, OR, in lieu of a degree, a cumulative minimum of 14 years of higher education and/or work experience, including at least 10 years of proven experience in marketing, product management, financial operations, and/or project management.

• In-depth knowledge of banking payment systems, payment products, and digital channels.

• Strong grasp of, and experience with, the legal and regulatory compliance standards relevant to payments fraud.

• Familiarity with technology tools focused on authentication and fraud prevention, including those related to preventing account takeovers.

• Capability to navigate and foster collaboration among Business, Operations, IT, Risk, and Legal teams to enhance client capabilities, enabling infrastructure, and operational processes.

• Ability to build consensus among stakeholders regarding a target strategic end-state and to guide those stakeholders towards achieving it with clear, actionable milestones.

• Proven ability to convey ideas and recommendations effectively in both business and technical terms to clients, bank partners, and executive leadership.

• Experience in incorporating client feedback into the decision-making process.

🏝️ Benefits

• Comprehensive benefits package, including medical and retirement options, along with forty hours of paid volunteer time annually.