Senior Field Services and Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in business operations on the Fidelity National Financial Services (NFS) Wealthscape platform.

• Offer training and guidance to financial professionals on various platforms, processes, compliance, and best practices.

• As part of the Call Center team, address requests related to trading, account maintenance, order entry, platform navigation, cashiering, and account management.

• Provide support and advice for the Wealthscape platforms.

• Generate reports from Wealthscape and Avaya that are essential for TFA to monitor service and processing metrics, as well as to pinpoint areas for improvement.

• Collaborate with the NFS Middle Office regarding account management services.

• Identify and create metrics that measure operational impact, which includes data collection, analysis, and reporting.

• Stay informed about rules and regulations that govern firm procedures.

• Recognize and develop enhancements for operational services.

⛳️ Requirements

• Bachelor's degree in finance or business, or equivalent professional experience.

• A minimum of five years' experience in securities or financial services within call center and operations roles.

• In-depth knowledge and expert-level processing skills on the NFS Wealthscape platform.

• Proven experience with Avaya or a similar telephony management system.

• Comprehensive understanding of securities products and regulatory frameworks including FINRA, SEC, and DOL regulations.

• Strong analytical skills to assess complex issues and propose solutions.

• Exceptional written and verbal communication skills, along with strong interpersonal abilities.

• Keen attention to detail and adeptness at managing multiple priorities.

• Proficient in MS Office, especially advanced Excel capabilities.

• Experience with Wealthscape and Envestnet platforms; Series 7 and 24 certifications are preferred.

🏝️ Benefits

• Competitive Pay

• Bonus for Eligible Employees

• Comprehensive Benefits Package

• Pension Plan

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Opportunities for Career Training & Development

• Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees during their first year of service.

• Ten (10) paid holidays annually, typically aligning with the New York Stock Exchange (NYSE) holidays.

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars.

• Parental Leave – fifteen (15) days of paid parental leave per calendar year for eligible employees with at least one year of service at the time of childbirth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs