Senior Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out service tasks in accordance with ABB's quality and safety standards.

• Provide exceptional customer service by executing service tasks based on customer orders and expectations.

• Convey timelines and expectations for service work to promote customer loyalty.

• Conduct field service operations, which include identifying technical issues and troubleshooting on-site.

• Implement installation, maintenance, repairs, and replacements as required.

• Assist in the certification processes for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site activities.

• Compile material lists for service tasks while ensuring adherence to quality standards.

• Detect potential equipment failures and suggest corrective measures.

• Foster and maintain positive relationships to enhance customer satisfaction.

• Recognize new sales opportunities and relay customer needs to internal teams.

⛳️ Requirements

• A Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 6 years of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with more than 8 years of experience, OR a High School Diploma/GED combined with equivalent work or military experience (10+ years).

• Strong ability to engage and communicate effectively (both written and verbal).

• Proficient in using Microsoft Office products at an advanced level.

• Moderate capability in Project Management utilizing MS Project or Excel.

• High proficiency in drafting test plans and reports that detail testing outcomes.

• Must possess work authorization that allows them to work for ABB in the United States.

🏝️ Benefits

• Health, Life & Disability Insurance.

• Options between two medical plans: a PPO plan or a High Deductible Plan.

• Choices between two dental plans: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Short Term Disability coverage (up to 26 weeks) – Company paid.

• Long Term Disability (60% of pay) – Company paid.

• Parental Leave (up to 6 weeks).

• Employee Assistance Program.

• Retirement 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits based on years of service.