Senior Field Applications Scientist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as the main technical field contact for internal application support teams, serving as a subject matter expert (SME) in NIPT and Bioinformatics.

• Responsible for knowledge transfer and assistance for frontline personnel.

• Conduct customer training sessions and provide Illumina professional services as required.

• Offer data analysis, logistical support, and troubleshooting assistance for intricate issues.

• Deliver basic application support (including installation, system validation, and customer training) to clients in Australia and New Zealand utilizing Illumina's high throughput sequencing and array systems as necessary.

• Resolve issues associated with users' technical abilities, biochemistry/assay design, experimental design, software, and instruments.

• Analyze customer requirements and identify accountability for problem resolution.

• Collaborate with internal teams throughout the troubleshooting process.

• Serve as the initial contact for addressing complex NIPT applications and bioinformatics challenges in ANZ and APJ regions.

• Coordinate with Regional and Global Product Support teams.

• Facilitate educational initiatives in conjunction with NIPT and Bioinformatics support teams worldwide.

• Build and sustain positive relationships with customers.

• Oversee and implement installations, including facility assessments, instrument validation, and customer training.

• Assist sales initiatives through technical presentations and customer relationship management.

• Provide valuable customer feedback to marketing and product development teams as a key contributor.

• Enhance and refine essential company processes.

⛳️ Requirements

• Previous field experience in supporting customers using sequencing technologies.

• Proven understanding of sequencing data analysis software applications.

• Demonstrated experience with next-generation sample preparation technologies and protocols.

• Exceptional problem-solving abilities along with strong interpersonal and account management skills in a commercial setting.

• Experience in next-generation sequencing applications.

• Proven experience with instruments such as liquid handling robotics and optical scanners.

• Excellent problem-solving and interpersonal skills.

• Demonstrated high-level proficiency in written and verbal communication.

• Clear vision and commitment to delivering outstanding customer service.

• Must be willing to travel up to 50% of the time.

🏝️ Benefits

• Health insurance.

• Inclusive environment.

• Opportunities for professional development.

• Employee Resource Groups (ERG).