Client Experience Associate – International

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engaging with and managing inquiries related to client experience across various channels.

• Performing ongoing clerical, administrative, and routine tasks to ensure the smooth operation of daily client experience activities.

• Monitoring performance daily, weekly, and monthly by aiding in data collection and clarifying the reasons behind observed outcomes.

• Conducting regular interviews with users to gather feedback and insights for enhanced service delivery to our audience.

⛳️ Requirements

• Minimum of 2 years of experience in customer service.

• Proficient in English (C1 or C2 level).

• Exceptional writing skills.

• Familiarity with tools such as Slack and Google Sheets.

• High level of attention to detail.

• Previous experience in ecommerce or a technology startup is advantageous.

• Must demonstrate flexibility and adaptability to perform various roles.

• Capable of translating client experiences into actionable recommendations.

🏝️ Benefits

• Commitment to equal employment opportunities.

• A work environment that is free from discrimination and harassment.