Senior Experience Designer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Spearhead user, customer, competitive, and market research, synthesizing findings that reveal opportunities and guide experience strategy.

• Organize and conduct stakeholder interviews, customer interviews, executive workshops, and co-creation sessions.

• Manage uncertainty, assisting clients in defining opportunities, aligning stakeholders, and instilling confidence in future-state strategies.

• Drive concept development, service design, and experience strategy, harmonizing customer needs, business objectives, brand, technology, and storytelling.

• Create and present personas, customer journeys, service blueprints, user flows, wireframes, and prototypes.

• Establish product strategies, roadmaps, and prioritization frameworks that balance feasibility, viability, desirability, and business impact.

• Determine success metrics by setting KPIs, analytics strategies, and optimization frameworks that link customer behavior to business outcomes.

• Cultivate trusted client relationships through a comprehensive understanding of our clients, their customers, business goals, and competitive landscape.

• Guide colleagues, promote collaboration, and contribute to a culture of curiosity, ambition, craftsmanship, and excellence.

• Utilize AI to enhance our work, identifying opportunities for AI-powered customer experiences, personalization, automation, and operational optimization.

⛳️ Requirements

• Over 5 years of experience designing and delivering digital products, services, and customer experiences in an agency or consultancy setting.

• A portfolio showcasing outstanding strategic thinking, systems thinking, and craftsmanship across complex client projects.

• Exceptional communication, facilitation, and consulting skills, with the ability to influence executive stakeholders, navigate ambiguity, and establish trusted relationships.

• Profound understanding of business, brand, and technology, capable of clearly linking customer needs to significant business outcomes.

• Experience utilizing research, analytics, behavioral data, and AI to guide decision-making, enhance experiences, and uncover new opportunities for customer and business value.

• A collaborative leadership approach with a dedication to mentoring others and fostering a culture of ambition, curiosity, craftsmanship, and excellence.

• Strong comprehension of how AI is transforming customer experience and organizational workflows.

• An inquisitive and ambitious mindset to challenge norms and create unique, brand-led experiences that set our clients apart.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• Flexible work arrangements and a supportive work environment.