Senior Experience Analyst – Communications & Reputation

📋 Description

• Recognize and convert the voice of the iFood customer into actionable business insights, driving significant enhancements to the user experience;

• Collaborate strategically with various business categories and stakeholders at different organizational levels;

• Provide analyses and practical recommendations that impact business sectors and actively participate in strategic initiatives (representing managers when required);

• Conduct presentations and facilitate meetings, creating narratives and linking opportunities to business strategies;

• Independently manage requests and priorities, ensuring transparency and efficiency in deliverables;

• Utilize artificial intelligence and automation methods to scale analyses and minimize manual labor.

⛳️ Requirements

• Prior experience in Voice of the Customer initiatives;

• Previous or current experience in a startup or rapidly growing environment;

• Background in Continuous Improvement or related Customer Experience fields;

• Experience working in dynamic, complex environments with the ability to engage and connect with stakeholders;

• An entrepreneurial mindset, demonstrating ownership and versatility.

🏝️ Benefits

• Health benefits

• Diversity & Inclusion