Senior Enterprise Services Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Function within a collaborative team environment alongside Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers.

• Enhance each customer's success by managing and maintaining the Tanium platform and its modules to fulfill specific Operations, Risk, Compliance, Asset, and Security objectives.

• Discover opportunities for customers to maximize their return on investment from the Tanium platform.

• Collaborate closely with CSMs to enhance the operational status of Tanium within key accounts.

• Offer technical guidance to customer IT support personnel.

• Perform daily health-check assessments on assigned accounts and coordinate with Technical Support Engineers on strategic activities for customers.

• Record best practices and contribute to Play Book entries.

• Travel Requirements: Anticipate 25% of time dedicated to travel.

⛳️ Requirements

• BA/BS degree or equivalent experience is required.

• Over 8 years of industry experience with strong technical expertise across multiple domains, including networking, security, operations, scripting, and/or programming.

• Proficiency in one or more of the following technical areas: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, and Utility Scripting (bash, PowerShell, VBScript, Python).

• Familiarity with code merging and branching techniques utilizing GitHub.

• Experience managing enterprise-level clients.

• Prior experience and comprehensive knowledge necessary to guide customers and internal teams effectively.

• Mastered numerous new concepts and technologies; consistently aiming to excel in the Tanium platform and its modules.

• Experience with integrating cloud-based services with on-premises solutions.

• Strong critical thinking and problem-solving abilities; adept at deconstructing problems into manageable components and articulating the problem statement and solution plan to others.

• Proficient in enterprise-level troubleshooting.

• Experience with integrating API-based commercial software solutions.

• Sound judgment: consistently takes self-directed actions to prioritize and evaluate cost and value, determining the most suitable actions aligned with Tanium and its mission.

• Independent worker; capable of tackling the most complex issues and completing tasks with limited documentation; engages in projects aligned with their current expertise while adhering to established technical support protocols, seeking assistance only for more intricate initiatives or problems.

• Excellent communication skills: adept in executive communication, demonstrating emotional intelligence and patience across all communication forms.

• Strong influencing skills: effectively collaborates with team members and strategic clients, presenting logical and persuasive arguments to foster innovation and improve efficiencies.

• Leadership abilities: proactively leads efforts to recognize changing conditions and guides the team in adapting accordingly.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Family planning benefits.

• Health savings accounts.

• Flexible spending accounts.

• Transportation savings accounts.

• 401(k) retirement savings plan with company matching contributions.

• Life, accident, and disability coverage.

• Business travel accident insurance.

• Employee assistance programs.

• Disability insurance.

• Additional well-being benefits.