Senior Enterprise Operations Center Specialist

📋 Description

• Provide senior leadership during shifts for SEC ISS enterprise operations.

• Ensure ongoing monitoring and support for production infrastructure and essential applications.

• Oversee operations center personnel within a multi-shift framework.

• Manage incident triage and escalation processes.

• Facilitate prompt operational communications throughout the incident lifecycle.

• Engage in root-cause analysis for complex issues.

• Create reporting tools that enhance reliability and service quality.

• Support the maturity of SOP/runbook practices, shift-handoff protocols, and operational performance enhancements across the Enterprise Operations Center (EOC).

⛳️ Requirements

• This role is exclusively available to U.S. citizens. Applicants must not possess dual citizenship with any other country to qualify for employment under this contract.

• Capability to obtain and maintain SEC Public Trust (or a higher level if necessary).

• Bachelor's degree with over 4 years of experience in enterprise IT operations center support and shift management. Additional years of relevant experience may be accepted in lieu of a degree.

• Among the required experience, a minimum of 4 years of directly related expertise providing comprehensive knowledge and expert support to an enterprise operations center, including managing operations teams in a shift-based environment.

• Proven experience supervising technical operations teams in a multi-shift enterprise operations setting.

• Experience in conducting root-cause analysis, resolving issues, and developing reports for complex operational challenges.

• 24x7x365 monitoring of enterprise operations, alert management, and escalation coordination.

• Management of incidents and problems within production IT environments.

• Proficiency in operational reporting, shift-handoff documentation, and trend analysis.

• Execution of SOP/runbook procedures and governance within an operations center.

• Familiarity with enterprise monitoring and ticketing systems.

🏝️ Benefits

• Competitive compensation.

• Health and wellness programs.

• Income protection.

• Paid leave.

• Retirement plans.