Senior Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of net revenue retention and ARR for approximately 25–40 Enterprise customers.

• Develop and implement account and value strategies that promote product adoption, measurable results, and growth.

• Manage renewals, upsells, and cross-sells by executing a systematic commercial process from initial signals to closure.

• Conduct structured executive check-ins and QBRs that link Freshpaint usage to business outcomes and future plans.

• Utilize Freshpaint, Looker, and HubSpot to track health, make accurate forecasts, and prioritize engagement efforts.

• Collaborate cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to eliminate obstacles and unlock additional value.

• Act as a trusted advisor and customer advocate, fostering strong relationships with champions and executive sponsors.

• Willingness to travel up to 30% for onsite meetings, conferences, and Freshpaint events.

⛳️ Requirements

• Over 7 years of experience in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) with Enterprise clients.

• Demonstrated success in driving adoption, renewals, and expansions, with a tangible impact on net revenue retention.

• Strong consultative abilities: adept at identifying business challenges, defining success metrics, and aligning necessary capabilities with product value.

• Data-driven and operationally proficient, showcasing disciplined account planning, forecasting, and CRM management.

• Technically inquisitive and capable of bridging communication between marketers, product managers, data teams, engineers, and executives.

• Exceptional written and verbal communication skills, including experience in conducting business reviews and presenting to C-level executives.

• Thrives in a remote, fast-paced, high-growth setting with a strong sense of ownership and the ability to manage multiple moving parts.

🏝️ Benefits

• Competitive compensation plus generous equity (10-year exercise window).

• Fully remote (U.S. only) with a $150/month coworking allowance.

• Half-day Fridays every week.

• 16 weeks of fully paid parental leave (eligible after 6 months; commission-based roles receive 100% of base salary during leave).

• Unlimited PTO with a *mandatory* minimum of 2 weeks.

• Comprehensive health, dental, and vision coverage (100% for you, 80% for dependents).

• Two "Treat Yourself" days annually—$100 and a day off, just because.

• Purposeful and engaging company offsites twice a year (past locations: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) plus a departmental offsite once a year.

• And more! Visit our careers page for the complete list.