Senior Engineer

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Serve as a subject matter expert and a reliable advisor to clients by evaluating, implementing, and delivering tailored integrations and workflows that align with industry knowledge, ICS best practices, project specifications, and the client's business goals.

• Act as the primary point of contact for resolving customer support inquiries, while coordinating and prioritizing prompt resolutions with engineering teams.

• Offer training and guidance to clients on how to effectively set up and manage their Xage Security solutions deployment.

• Cultivate a thorough understanding of the typical business challenges faced by customers and their common objectives, enabling the mapping of features and associated business advantages to meet their needs.

• Maintain a customer-centric approach and advocate for the customer internally to influence product roadmap and enhancements.

• Collaborate with customers and internal teams to define technical solutions that fulfill customer use cases and requirements, utilizing a mix of internal resources and, when necessary, third-party software/hardware/tools.

• Partner with sales teams to foster robust client relationships with key accounts, particularly in the federal sector, showcasing technical expertise and a profound understanding of client requirements to drive organic growth.

• Identify deficiencies in product functionality and adaptability, and proactively engage with product management and engineering teams to address these issues through a combination of internal R&D and technology/product collaborations.

⛳️ Requirements

• Bachelor's degree in Computer Science or Engineering.

• Over 3 years of experience in developing cybersecurity solutions and services, specifically in IAM/PAM, ICS environments, and network security.

• More than 3 years of experience with Industrial Control Systems technologies and/or environments, including but not limited to SCADA, DCS, RTUs, IACS, PLCs, HMIs, Engineering Workstations, and Historians.

• Minimum of 3 years in the design and deployment of network security solutions and controls within industrial networks, such as network zoning, segmentation, and isolation design and implementation.

• Experience with Linux system administration and troubleshooting.

• Highly developed, process-oriented skills in troubleshooting, problem-solving, and issue resolution.

• Proficient in at least one high-level programming language.

• Skilled in Shell/Bash/Python/C++ and knowledgeable about virtual machines, network virtualization, and containerization technologies like Docker.

• Customer-centric mindset, with an understanding of customer needs that goes beyond mere feedback, coupled with strong interpersonal skills to earn customer respect and trust.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Opportunities for professional development and training.

• Flexible work schedule and remote work options.

• Generous paid time off and holiday policy.