Senior Endpoint Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Lead and assist in the deployment, configuration, administration, and maintenance of endpoint management platforms, such as Microsoft Intune, Windows Autopilot, Jamf Pro, Patch My PC, Entra ID, Active Directory, and other related tools.

• Oversee, manage, and continuously enhance endpoint configurations in Microsoft Intune and Jamf Pro, focusing on device enrollment, configuration profiles, compliance policies, application deployment, and troubleshooting.

• Provide advanced management of Windows devices and operating system troubleshooting, which includes diagnosing complex endpoint issues, resolving configuration challenges, and supporting device lifecycle activities.

• Manage and support daily endpoint monitoring, alerting, troubleshooting, and operational workflows utilizing SolarWinds or similar monitoring solutions.

• Contribute to the design of Virtual Desktop Environment (VDI) solutions, including those based on AWS and Microsoft platforms, through administration, image creation and management, troubleshooting, and collaborative design efforts.

• Oversee and enhance global print services, encompassing printer deployment, driver management, print queue support, troubleshooting, vendor coordination, project execution, and collaboration with IT Services and engineering teams.

• Lead or drive global endpoint and print-related projects and workstreams, including project planning, coordination, execution, documentation, stakeholder communication, and timely delivery of assigned outcomes.

• Act as an endpoint subject matter expert for incidents, service requests, audits, incident response, escalations, and other high-priority activities.

• Mentor and coach junior team members by sharing knowledge, clarifying endpoint-related concepts, and supporting consistent endpoint practices.

• Promote the adoption and optimization of PC, Virtual Desktop Environment (VDI), mobile, and endpoint management solutions, aligning with organizational goals, IT strategy, and industry best practices.

• Manage and support endpoint patching for Windows, macOS, Ubuntu, and third-party applications, while assisting in vulnerability remediation and ensuring endpoint availability.

• Reduce user downtime by continually enhancing remote support, provisioning, and reimaging processes.

• Maintain and enhance the company's endpoint technology stack, which includes endpoint security, compliance, monitoring, printing, Virtual Desktop Environment (VDI), and operational tooling.

• Lead the creation and upkeep of endpoint design documentation, user guides, operational procedures, troubleshooting steps, support documentation, and standards.

• Provide weekly updates on issues, risks, tasks, project progress, operational health, and endpoint service improvements.

• Contribute to the design and execution of ITIL-aligned endpoint processes and technology initiatives that utilize data, automation, AI-driven operational improvements, and proactive support capabilities.

• Manage and enhance the integration of MDM systems with enterprise security, monitoring, reporting, and management tools.

• Implement and enhance security measures for endpoint devices, including device encryption, secure configuration, access controls, threat detection tools, least-privilege practices, and Endpoint Privilege Management where applicable.

• Monitor endpoint compliance with industry regulations and data protection standards concerning endpoint devices.

• Provide senior-level technical expertise in troubleshooting and resolving issues related to endpoints, Virtual Desktop Environment (VDI), printing, and device management.

• Proactively identify and implement opportunities to automate manual processes, enhance proactive endpoint management capabilities, and deliver value aligning with overall IT strategy and priorities.

⛳️ Requirements

• A degree in computer science, information technology, or a related field is preferred, or an equivalent combination of education and experience.

• Proficiency in the English language.

• A minimum of 5 years of experience in IT, with at least 3 years in an endpoint engineering, endpoint administration, desktop engineering, systems administration, or a similar role managing endpoints in a corporate environment.

• Enterprise-level expertise in engineering, managing, and supporting endpoint environments across various operating systems, including Windows, macOS, Ubuntu, iOS, and Android.

• Practical experience administering and supporting Microsoft Intune, covering endpoint configuration, compliance, application deployment, policy management, reporting, and troubleshooting.

• Practical experience administering and supporting Jamf Pro, focusing on macOS device management, configuration profiles, application deployment, reporting, and troubleshooting.

• Advanced experience in Windows device management and Windows OS troubleshooting within an enterprise context.

• Familiarity with Microsoft Entra ID, Microsoft Active Directory, Windows Autopilot, Group Policy, and endpoint identity/access workflows.

• Experience with Microsoft BitLocker, FileVault, Jamf/JSS Mac management principles, endpoint encryption, and endpoint security controls.

• Daily operational experience administering, supporting, or troubleshooting SolarWinds or similar infrastructure monitoring and alerting platforms.

• Experience in supporting or administering Virtual Desktop Environment (VDI) solutions, including those based on AWS and/or Microsoft platforms.

• Experience supporting enterprise or global print environments, which includes printer deployment, driver management, print queues, vendor coordination, project execution, and troubleshooting.

• Practical awareness of AI-enabled IT operations, endpoint analytics, automation workflows, or proactive support capabilities, with the ability to responsibly use emerging tools to enhance endpoint support and operational efficiency.

• Experience with PowerShell or similar scripting languages to assist with endpoint administration, troubleshooting, reporting, automation, and repeatable operational processes.

• Capability to lead and coordinate endpoint-related projects, including planning, managing assigned workstreams, collaborating with vendors, and communicating with IT Services and engineering teams.

• Demonstrated knowledge of MDM concepts, device compliance, mobile security, endpoint configuration standards, and compliance frameworks.

• Ability to adapt to a fast-paced, dynamic environment while maintaining high levels of organization, efficiency, and currency with relevant technologies.

• Proficiency in solving complex technical and business problems independently and collaborating with others to achieve positive outcomes.

• Strong customer service orientation and the ability to professionally support users, vendors, and technical teams.

• Experience aiding endpoint vulnerability remediation efforts and ensuring a high level of endpoint and infrastructure availability.

• Comfortable documenting processes, technical procedures, troubleshooting steps, design decisions, and operational standards.

• Capable of working effectively and independently under tight deadlines.

• A proactive self-starter who actively seeks innovative opportunities to deliver value while ensuring alignment with the overall IT strategy and priorities.

• Expected to participate in extended-hour and weekend support as required for planned maintenance, escalations, mission needs, or emergency response.

• Available to work until 1:00 PM EST.

🏝️ Benefits

• Paid volunteer time

• August Free Fridays

• Well-being resources

• Regionally tailored programs for employees and their families