Senior Domain Engineering Specialist – VDC

This is a fully remote position, open to applicants in Romania.

📋 Description

• Serve as a product and subject matter expert for various Veeam SaaS offerings.

• Effectively onboard customers with diverse complexities across multiple geographic locations.

• Utilize telemetry to perform customer/account health assessments and escalate issues as needed.

• Assist in generating new case studies and references with designated clients.

• Collaborate internally with the post-sales team and wider cross-functional groups to foster continuous improvement and enhance the customer experience.

• Ensure that all activities by the Veeam team that engage with the customer align with the customer's business goals and use cases.

• Provide insights to Product Management regarding essential features or product constraints that may hinder usage and growth.

• Collaborate on the development of documentation for team processes.

• Contribute to a positive, innovative, adaptable, and growth-focused workplace culture.

• Proactively identify areas of potential customer risk and formulate action plans for remediation.

• Engage with customers and Veeam employees from a remote office setting.

• Travel up to 20% of working time.

⛳️ Requirements

• Prior experience in customer or technical success roles is essential, with a preference for 5+ years.

• Comprehensive knowledge of the Microsoft 365 ecosystem, Cloud & Hyperscaler technologies, and Microsoft applications.

• Proven experience in developing and presenting new ideas and proposals for team enhancements.

• Exhibits patience, understanding, and empathy to effectively resolve conflicts and address concerns.

• Ability to adapt to changes in roles and responsibilities.

• Experience in gathering and analyzing success metrics, including current usage and key growth statistics.

• Familiarity with ServiceNow and Salesforce is a plus.

• General understanding of the infrastructure that interacts with Veeam (Servers/Storage/Networking/etc.).

🏝️ Benefits

• 21 annual vacation days, with additional days based on tenure, along with 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours each year through Veeam Cares.

• Comprehensive health, dental, and vision insurance for employees and their dependents, which covers outpatient care, hospitalization, pregnancy monitoring, and psychological support.

• Monthly lifestyle and meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.

• Life insurance (2× annual gross salary), critical illness, and disability coverage, in addition to vision reimbursement.

• Complimentary access to the Bookster library platform for borrowing your favorite books at no cost.

• Opportunities for learning and growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.