Senior Director, Procure to Pay, Global Process Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive process performance and strategic direction for the Procure-to-Pay (P2P) function.

• Act as the main business-facing liaison for designated functional leaders.

• Assume responsibility for addressing P2P service deficiencies.

• Manage the relationship with the BPO vendor for the P2P function.

• Facilitate daily and weekly operational meetings to oversee invoice processing, payment cycles, capacity, throughput, and backlog management.

• Take charge of SLA and KPI performance throughout the P2P process.

• Anticipate demand trends and adjust vendor staffing and capacity plans accordingly.

• Ensure the implementation and documentation of process controls and audit requirements.

• Develop and prioritize a pipeline for continuous improvement, including automation and simplification initiatives.

• Collaborate with Process Excellence and Digital teams to achieve measurable productivity enhancements across P2P.

⛳️ Requirements

• A minimum of 12 years of professional experience with increasing levels of responsibility and complexity in process operations or IT service delivery leadership roles.

• At least 7 years of management experience.

• Strong operational leadership with a thorough understanding of P2P processes.

• Proficiency in P2P KPI management, root cause analysis, and structured escalation frameworks.

• Experience in managing outsourced or hybrid retained-vendor delivery models.

• Skills in capacity planning and workforce optimization.

• Background in managing outsourced service providers and environments based on SLA agreements.

• Proven experience in leading or collaborating on automation, AI-driven workflows, or intelligent process redesign initiatives.

• A demonstrated history of driving continuous year-on-year productivity improvements.

• Exceptional oral and written communication skills for effective collaboration.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match.

• Paid Time Off (PTO) [or sick leave if applicable].

• Paid Parental Leave.

• Income Protection.

• Work Life Assistance Program.

• Flexible Spending Accounts.

• Educational Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.