Senior Director, PBM Account Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct strategy, overall service performance, and account service teams for current PBM clients

• Collaborate in developing a long-term account strategy for Key Account clients

• Engage in communication across various organizational levels, both internally and externally

• Lead Client Services teams and oversee projects

• Formulate and implement annual Strategic Business Plans together with account teams and clients

• Aid in client retention, align with corporate strategic goals, and enhance customer satisfaction

• Eliminate barriers and address customer issues promptly

• Mentor, guide, train, and conduct performance evaluations for team members

• Take part in crucial strategic Client Consultative Reviews, Strategic Business Plan meetings, and other client engagements

• Provide leadership and direction for Account Executives and the execution of Account Management strategies

• Ensure consistent service delivery, operational efficiency, scalability, and alignment with company goals

• Communicate with Navitus senior leadership and external C-suite stakeholders; furnish quarterly executive performance summaries

• Participate in significant Management Committee meetings

• Supervise the creation and presentation of Strategic Business Plans, Consultative QBRs, and Performance Standard reports

• Assist staff regarding Performance Guarantees and best practices

• Manage clients at a strategic level, including senior-level Client Management teams

• Revitalize processes, create centralized documentation and standards, encourage cross-training, and reinforce governance practices

• Advocate for data-driven decision-making and technology integration

• Engage in cross-functional matrix teams and committees

• Lead internal departmental and corporate initiatives

• Assess, track, and report KPIs and client services metrics

• Establish and formulate strategic direction for the Client / Clinical Services team

• Provide continuous formal training

• Oversee cross-training initiatives across various departments

• Offer expert insights in hiring and onboarding processes

• Travel to client locations as necessary

• Execute other assigned duties

⛳️ Requirements

• Bachelor’s degree from an accredited university is mandatory

• 10+ years of progressive experience in direct interaction with Managed Care clients is essential

• 5+ years of progressive leadership experience, which may encompass leading individual contributors or teams, or equivalent leadership experience such as coaching, mentoring, or leading complex initiatives or projects, is required

• Comprehensive knowledge of internal operations, as well as the clients’ benefit management philosophy, goals, and objectives is necessary

• Solid understanding of the PBM industry and the advantages of Navitus in comparison to competitors is critical

• Familiarity with formulary managed care systems, principles, and practices (e.g., DUR, and prior authorization) is essential

• Commitment to participate in, adhere to, and support compliance program objectives

• Ability to consistently interact cooperatively and respectfully with other employees

• Remote work is not available for residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming

🏝️ Benefits

• Top-tier industry benefits for Health, Dental, and Vision insurance

• 20 days of paid time off

• 4 weeks of paid parental leave

• 9 paid holidays

• 401K company match of up to 5% with no vesting requirement

• Adoption Assistance Program

• Flexible Spending Account

• Educational Assistance Plan and support for Professional Memberships

• Referral Bonus Program – up to $750!

• STAR Bonus % (At Risk Maximum): 17.50 - Sr Director