Senior Director, Managed Mobility Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the strategy and growth plan for Managed Services.

• Take ownership of delivery performance, including SLAs, KPIs, and customer experience.

• Oversee P&L, focusing on revenue growth and margin enhancement.

• Serve as the executive sponsor for significant customer relationships.

• Collaborate with Sales to generate pipeline, encourage upselling, and facilitate expansion.

• Build and lead high-performing teams for service delivery.

• Standardize and continuously improve the portfolio and offerings of services.

• Manage critical vendor and OEM relationships, including carriers and indirect channel partners.

• Cultivate and develop a high-performing team through effective recruitment, coaching, and performance management.

• Provide consistent updates to executive leadership regarding operational performance, risks, and opportunities.

• Oversee departmental budgets and resource distribution.

⛳️ Requirements

• Over 7 years of progressive experience in sales leadership, including a minimum of 3 years in a senior management position.

• Bachelor’s degree in a relevant business discipline.

• Experience in enterprise mobility, mobile device management, or related technology sectors.

• Strong knowledge of service delivery frameworks, SLA management, and principles of client success.

• Proven ability to establish scalable processes in an expanding organization.

• Proficient in effectively communicating with senior leaders and clients.

• Capable of presenting complex information clearly and with confidence.

• Skilled in building credibility and trust with stakeholders.

• Competent in influencing decisions and leading discussions across different functions.

• Able to represent the organization professionally in customer-facing situations.

• Employ a data-driven approach to decision-making and performance management.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.