Senior Director, Fund Administration – Loan Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to the design of the target operating model for the function.

• Recruit, onboard, and nurture a team of loan servicing analysts.

• Choose, contract, and implement necessary systems.

• Collaborate with Product on Tenor, Juniper Square's AI credit platform.

• Develop the playbook from start to finish.

• Work in partnership with Fund Accounting, Investor Services, Technology, Risk, and Client Service.

• Act as an internal escalation point for complex customer situations.

• Identify and implement initiatives to enhance team efficiency and productivity.

• Establish the benchmark for exceptional service across all client interactions.

• Coordinate the onboarding of new loans and portfolios.

• Manage monthly rate resets.

• Evaluate disbursement requests.

• Oversee reserve and escrow accounts.

• Conduct monthly waterfall calculations for syndicated and participated loans.

• Reconcile and assess billing statements.

• Track loan performance through covenant testing.

• Analyze and interpret loan documents, providing guidance to the Asset Management and Loan Operations teams.

• Generate investor and lender reports on a regular schedule.

⛳️ Requirements

• 12 to 20 years of experience in commercial loan servicing, loan administration, or loan operations.

• 5+ years of experience in hiring, managing, and developing a team of loan servicing or loan administration professionals with varied experience levels.

• Proficiency in private credit is essential.

• Proven track record in building or significantly scaling a servicing function or sub-function.

• Solid understanding of the core activities involved in commercial real estate servicing.

• Practical experience with at least one institutional servicing platform.

• Strong Excel and cash flow modeling capabilities.

• In-depth knowledge of real estate finance, including debt and equity structures.

• Analytical abilities to comprehend complex commercial loan documents.

• Exceptional written and verbal communication skills.

• Operational mindset focused on creating repeatable, scalable processes.

• Interest in applying AI to credit and servicing workflows.

🏝️ Benefits

• Health, dental, and vision coverage for you and your family.

• Life insurance and disability benefits.

• Mental wellness support.

• Assistance for fertility and growing families.

• Flex Time Off in addition to company-paid holidays.

• Paid family leave, medical leave, and bereavement leave policies.

• 401k retirement savings plan.

• Healthcare FSA and commuter benefits programs.

• Budget to personalize your work and technology setup at home.

• Annual professional development stipend.