Senior Director – Bookkeeping, Tax Operations

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Supervise the Bookkeeping Manager, Tax Manager, and Tax Advising Manager while working closely with the head of International operations to ensure seamless operational execution.

• Ensure compliance with standardized workflows, quality expectations, and service delivery processes across all regions.

• Oversee external service delivery partners to guarantee they meet operational performance, quality standards, and contractual commitments.

• Collaborate with the leader of International operations to manage workload distribution, performance governance, and operational maturity.

• Take ownership of KPI governance for Bookkeeping and Tax operations.

• Set, monitor, and communicate performance objectives and accountability standards across internal teams and vendors.

• Conduct regular performance evaluations across US, International, and external vendor teams.

• Work alongside Tax Advising, Product, and Service teams to tackle complex, client-impacting issues and enhance overall service delivery execution.

• Lead workforce planning, hiring forecasts, and resource allocation efforts.

• Propel continuous improvement through workflow redesign, automation, process standardization, and the removal of operational inefficiencies.

• Align operations with product strategy, client experience design, and priorities.

• Provide data-driven operational insights to inform product decisions and enhance the client experience.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

• A total of 10 years of experience, including over 7 years of leadership experience in a professional and specialized environment.

• Excellent communication skills and the ability to engage cross-functional stakeholders effectively.

• Demonstrated capability to enhance performance, quality, and operational scalability.

🏝️ Benefits

• Enjoy flexibility with a hybrid work schedule that integrates remote and in-office work seamlessly.

• Begin your journey with a comprehensive onboarding program that provides you with a deep understanding of our organization, services, and products.

• Take care of your health with extensive medical, dental, vision, and short-term disability coverage—all at no cost to you.

• Plan for your future with a 401(k) matching program.

• Recharge and refresh with generous paid time off, which includes 16 days in the first year and 21 days after one year of employment, in addition to 8 paid company holidays.

• Stay active with a $35 monthly gym membership subsidy.