Senior Deal Desk Analyst

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Establish and maintain trusted collaborative relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively seek opportunities for enhancements in policy, processes, and tools.

• Collaborate with Sales to formulate commercially viable deals by assessing tradeoffs involving price, term, volume, and risk, in accordance with Twilio’s financial guidelines.

• Oversee financial modeling and assessment of non-standard deal frameworks, ensuring they align with margin objectives, ARR targets, and long-term profitability.

• Serve as a trusted advisor throughout the sales process, directing deal strategy and coaching Sales on pricing, terms, and contract configurations.

• Handle intricate contracts and non-standard terms, which includes drafting and reviewing order forms in accordance with company policies.

• Deliver comprehensive quote-to-signature support, encompassing CPQ quote generation, pricing and approval processes, order form creation, and DocuSign execution.

• Uphold approval frameworks and policies; manage escalations and exceptions for strategic agreements.

• Mentor and assist Analysts (as designated), particularly regarding deal strategy, modeling, and contract structuring.

• Aid in the development and enhancement of contract processes, documentation, and enablement materials to facilitate scalable GTM execution.

⛳️ Requirements

• A Bachelor’s or Associate’s Degree along with a minimum of 5 years of experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations, preferably in contracting, procurement, or billing operations. If lacking a degree, a minimum of 7 years of relevant experience is required.

• Proven ability to manage numerous custom contract requests utilizing pre-approved language and/or creating new language.

• A readiness to collaborate closely with AEs throughout their sales cycle, deliver exceptional customer service, and facilitate the best possible sales outcomes for Twilio.

• A meticulous, detail-oriented skill set, capable of thriving in a fast-paced setting and managing multiple responsibilities simultaneously, while remaining exceptionally organized.

• Advanced Excel proficiency, including skills in financial analysis and scenario modeling.

• Outstanding verbal and written communication skills, with the capability to understand complex written concepts.

🏝️ Benefits

• Competitive pay

• Generous time off

• Ample parental and wellness leave

• Healthcare

• Retirement savings program