Senior Data & Insights Analyst

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Assess data related to acquisition, sales, engagement, retention, operations, subscriptions, billing, payments, and customer behavior to pinpoint opportunities for optimization and growth.

• Create both ad hoc and regular dashboards, reports, visualizations, and analyses to track KPIs, trends, drivers, anomalies, and areas for improvement.

• Query, prepare, analyze, and utilize data from the internal data warehouse, CRM, contact center, and digital analytics platforms.

• Develop and uphold sales forecasts while contributing to operational and revenue forecasting for effective planning and budgeting.

• Perform operational analyses across acquisition, onboarding, retention, and support to uncover root causes and opportunities for enhancement.

• Construct advanced Excel models and analyses to address business inquiries and facilitate scenario planning.

• Collaborate with Marketing, Product, Contact Center Operations, Technology, and other cross-functional partners.

• Transform data into actionable insights and presentations that guide strategic business decisions.

• Aid in enhancing, developing, and expanding the analytical capabilities of DentalPlans.com.

⛳️ Requirements

• Over 5 years of experience in a business or data analyst role.

• A Bachelor's Degree in business, statistics, economics, or a quantitative field is preferred; equivalent professional experience may be accepted in lieu of a degree.

• Expertise in SQL for querying extensive and complex datasets.

• Proficient in R or a similar language for statistical analysis, forecasting, and business scenario modeling.

• Familiarity with data visualization/BI tools such as Domo or Power BI.

• Comfortable utilizing AI tools like Copilot, Claude, and/or Cursor.

• Capable of translating business needs into data requirements, key metrics, and actionable insights.

• Experienced in designing experimental testing methodologies.

• Exceptional verbal and written communication skills.

• Strong interpersonal and conflict-resolution abilities.

• Highly organized with excellent time management skills.

• Able to juggle multiple projects and shifting priorities while ensuring quality and accuracy.

• Willingness to travel up to 10% as required.

🏝️ Benefits

• Competitive compensation.

• Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match.

• Paid Time Off (PTO).

• Paid Parental Leave.

• Short Term Disability.

• Work Life Assistance Program.

• Health Savings and Flexible Spending Accounts.

• Education Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.

• Career growth and development prospects.

• Bonus target.